Resources for Administrative Professionals

IAAP is the hub of information for the administrative profession. Use the articles below to help you shape your administrative career and learn new office skills. Learn about the benefits of becoming an IAAP member here.

Okay, so you’ve been promoted to a supervisory position and you want to be successful but, dang, it’s tough out there, right? Here are some guidelines to help you through the maze.

Principle One: Don’t try to handle all situations by yourself. Find a...

Tell a room full of meeting planners that they can replace their heavy three-ring binder of banquet event orders with an iPad, or Android and you’ll have their attention and instant devotion. That’s because the back-breaking binder, which is any event’s bible, is widely...

Email management is one of the top issues I run into when helping my clients. And it’s not surprising: the average professional receives 50 to 80 emails a day. If you don’t have some kind of method or system for processing these messages, you will quickly end up...

Professional portfolios demonstrate skills and experiences, and signify an admin’s dedication to his or her profession.

Do you need a job? Want to impress your boss? Think about creating an e-portfolio.

Ebony Waller originally created her online portfolio as part of...

Good grammar, like good health, demands vigilance. Neglect it and you’ll soon find yourself producing sloppy copy. This wasn’t so much of problem when we were in high school or college, which create a kind of artificial demand for fit language. In the professional world, it can seem...

We rely on email communication more than ever these days to get our message across. It’s become both a blessing and bane. Are you really communicating what you intended?

We’ve all learned the hard way how easy...

There are a lot of social media options out there, but when it comes to professional networking none hold a candle to the most popular platform out there: LinkedIn.

With more than 200 million registered users worldwide (as of January 2013), LinkedIn...

You work hard, eat lunch at your desk, stay late, catch up on email after hours, but you rarely ever get caught up. You are busy, you are getting things done. So why is it that at the end of the day, you still feel like you didn’t get anything done? 

It’s because the...

By Martha Stillman

For many adults, algebra is that subject they struggled through in high school and college, then gladly abandoned as they pursued their non-science or technology careers. But here's the truth: algebra...

By Roger Courville

In his brilliant book Start With Why, Simon Sinek makes a compelling case for what leading organizations do differently: They put...