Resources for Administrative Professionals

IAAP is the hub of information for the administrative profession. Use the articles below to help you shape your administrative career and learn new office skills. Learn about the benefits of becoming an IAAP member here.

There’s a book and a blog—and soon there will be a movie—with a point-of-view and a sassy attitude. The title is How Not to Act Old and author Pamela Redmond-Satran places a strong emphasis on how to make age an asset. The premise is that mature workers who are clueless about...

Q. Please help….At my current job, I have basically nothing to do for approximately half the work day. My talents and skills are being vastly underutilized. I’m bored! What can I do?

A. Try to make the best of it. Here are some...

In July, a man named Robert Reza snuck into the Emcore manufacturing plant in Albuquerque, New Mexico, armed with a gun. He shot six employees— killing two— before taking his own life.

What sparked this brutal act of mass violence?

Simple: Reza was angry with his...

A few weeks ago on a summer day in Boston, Mary Ramsay-Drow, CPS/CAP breezed onto the stage as IAAP’s 2010-2011 International President. It happened at the International Education Forum and Annual Meeting and, yes, she breezed.

That’s the nature of her personality—fast-...

Many of us have received negative feedback as part of a performance review and we may have responded poorly. Whether it was one small comment for improvement in the midst of an overwhelmingly positive review or if it was a devastatingly awful review, your response can mean the difference between...

Remember the boy who made you cry every day on the school bus in elementary school, the middle school classmate who took credit for your work on a group project, or the high school clique that refused to let you sit at their lunch table? Bullying behaviors can take many forms over your lifetime...