Resources for Administrative Professionals

IAAP is the hub of information for the administrative profession. Use the articles below to help you shape your administrative career and learn new office skills. Learn about the benefits of becoming an IAAP member here.

I used to believe that all mature, working adults in modern business understand the value of professional development and certification. A surprising question I recently fielded proved me wrong. I've learned...

According to the Pew Research Center, one of every eight Americans aged 40 to 60 is raising a child and caring for a parent, either physically, financially or both. Seven to 10 million adults are caring for aging parents from a long distance.

This midlife group is called the Sandwich...

The administrative profession has certainly seen its share of changes since 1942 when IAAP was formed. Back then, manual typewriters were an essential for support staff. Today, typewriters are considered dinosaurs, relics no longer found in...

By Ross Shafer:

I'm always stunned when I hear an administrative professional say, "I don't have the authority to make that decision." You're kidding, right?! You spend more time in the belly of the beast than the boss.

Everything important...

You should be on Twitter if you're not already. Despite the fact that it has become one of the largest and most ubiquitous social media websites (with half a billion members, by one count...

IAAP members are a passionate group. They're serious about being the best at their jobs. A cursory glance at the IAAP Web Community reveals people who are focused and determined. This is...

It used to be that our lives were fairly predictable. Go to high school, find a spouse, have 2.1 kids, live in a house with a picket fence, find a good job and stay there until we retired with a gold watch on our wrist, then gracefully pass away.

Some of us might have a couple of jobs in...

One of the consistent complaints voiced by administrative professionals is that they're simply overloaded with work. I recently heard one IAAP chapter president encourage her fellow members to start saying "no" to the boss when...

I always used to think that burnout happened when you worked too hard for too long without any respite. It was the physical, mental, and emotional exhaustion that resulted. In the past, we’ve all experienced bouts of burnout that might have been cyclic, seasonal, or occasional. But lately...

Last week, I posted about The Energy Project CEO Tony Schwartz's call for office workers to increase productivity and satisfaction by focusing on one task at a time and giving...