Jay Donohue, CAE, CMP
Jay Donohue, CAE, CMP
Chief Executive Officer & Executive Director, The Foundation of IAAP
816.891.6600 (x2231)

Jay joined IAAP headquarters in December of 2011 as the new executive director. He's an experienced professional association management executive, having served national and international medical, legal, meetings and conventions organizations. A New Yorker by birth, he was raised in Kansas and has also lived in Alabama and most recently Chicago. 

"My job is to help our members be as successful as they strive to be in the profession," Jay said. "If an organization’s office team is productive, smart, and exceptional at what they do, then its individual contributions are rewarding and recognized. I aim to contribute by assembling and motivating the best caliber team at headquarters, ensuring that the tools and resources are available (physical, intellectual, and emotional) and activating terrific staff colleague connections. I am high energy, enthusiastic, and thrive on big challenges and finding innovative approaches and solutions. And above all, always encourage that we have fun in the process."

A fourth-generation graduate of the University of Kansas, Jay enjoys travel, long walks on beaches, exercise, the performing arts and lasting friendships.

Chief Executive Officer & Executive Director, The Foundation of IAAP 816.891.6600 (x2231) jay.donohue@iaap-hq.org
Kathy Schoneboom, CAP-OM
Kathy Schoneboom, CAP-OM
Certification & Member Services Manager
816.891.6600 (x2227)

Kathy has worked at IAAP headquarters since June of 1979 and manages all aspects of IAAP's certification program. In her spare time, she is involved in the missions ministry at her church and sings in the contemporary ensemble. Kathy also enjoys spending time with her family and friends, reading and watching movies. 

Certification & Member Services Manager 816.891.6600 (x2227) kathy.schoneboom@iaap-hq.org
Tracy Orpin, CMP
Tracy Orpin, CMP
Conferences & Professional Development Manager
816.891.6600 (x2235)

Tracy joined the IAAP staff in November 2012 as the Conference & Professional Development Manager. She oversees IAAP education including webinars, on-line learning, educational content and speakers for upcoming conferences and events. Tracy also handles the planning, negotiations & organization of all IAAP conferences, meetings and events. Tracy loves to travel, cook, entertain, garden and golf. She enjoys professional and college football and basketball and loves to follow teams from her alma mater, the University of Kansas. Tracy has worked as an event professional for Sprint, Kauffman Fellows Program and American Century Investments, as well as being an independent contractor for many companies over the past several years.

Conferences & Professional Development Manager 816.891.6600 (x2235) tracy.orpin@iaap-hq.org
Rick Brennan
Rick Brennan
Partner Relations Manager & Deputy Director, The Foundation of IAAP
816.891.6600 (x2228)

Rick has worked at IAAP headquarters since June of 2005 and oversees all IAAP advertising and sponsorship accounts. He also organizes and books vendors for the annual EFAM Marketplace, serves as Deputy Director of The Foundation of IAAP, handles affinity partner programs and IAAP product surveys. An Illinois native and graduate of Washburn University in Topeka, Kan., Rick is a sports fan (Denver Broncos, specifically) and enjoys hiking and music.

Partner Relations Manager & Deputy Director, The Foundation of IAAP 816.891.6600 (x2228) rick.brennan@iaap-hq.org
Emily Allen
Emily Allen
Managing Editor OfficePro & Special Communications Manager
816.891.6600 (x2239)

Emily has worked at IAAP headquarters since March of 2008. As managing editor of OfficePro magazine, she writes, plans the editorial calendar, works with writers and is responsible for the business end of the magazine. Her department also is responsible for the member newsletter, Connections, Administrative Professionals Day, written materials such as brochures, logos, public relations and IAAP's social networking. Emily studied journalism and English at the University of Nebraska. She moved to Kansas City in 2005 to take a job as a community newspaper editor. In her spare time, Emily enjoys science fiction, both books and movies, and writing.

Managing Editor OfficePro & Special Communications Manager 816.891.6600 (x2239) emily.allen@iaap-hq.org
Melissa Mahoney
Melissa Mahoney
Controller, IT & Human Resources Manager
816.891.6600 (x2242)

Melissa has worked at IAAP headquarters since January of 2006 and serves as the accounting manager. Members should contact Melissa if they have questions about tax forms, IRS compliance, budgeting or financial reporting. She previously worked for Children International, a non-profit headquartered in Kansas City. In her spare time, Melissa enjoys sports and roots for the Kansas City Royals, Chiefs and the University of Missouri. Her favorite book is Pride and Prejudice, which she has read more than 20 times.

Controller, IT & Human Resources Manager 816.891.6600 (x2242) melissa.mahoney@iaap-hq.org
Amy Randolph
Amy Randolph
Membership Marketing Manager
816.891.6600 (x2245)

Amy Randolph joined the staff of IAAP in November 2012 as the Membership Marketing Manager. She is primarily responsible for the strategic direction and management of membership development, member relations, recruitment and retention. She also develops and implements strategies to nurture and support a strong network of chapters and divisions that result in more effective relationships between components and the International Board and headquarters. Amy's passions are travel, music and art, She has seen her favorite band over 60 times all across the world. Amy was born and raised in Gladstone, Mo. She attended Northwest Missouri State University in Maryville, Mo., and Imperial College located in London, England. She holds a bachelor's degree in broadcast journalism. She started her career as a radio morning show co-host in Kansas City and eventually entered into the nonprofit sector. Amy has worked for several well known nonprofits in development and communications including Habitat for Humanity, Goodwill Industries and SAFEHOME.

Membership Marketing Manager 816.891.6600 (x2245) amy.randolph@iaap-hq.org
Lisa Mathewson
Lisa Mathewson
Governance Specialist
816.891.6600 (x2230)

Lisa joined IAAP in February 2012 as Governance Specialist. In this role, Lisa works closely with the CEO of the association, providing assistance and serving as staff liaison to the IAAP Board of Directors and The Foundation of IAAP Board of Regents. Originally from Kansas City, Lisa graduated from Park University with a BA in business management. She previously worked as a development manager for the Children's Miracle Network, raising funds for children’s hospitals. In her spare time, Lisa enjoys spending time with family and friends, travel, hiking, playing the piano, and she has a passion for inspirational quotes.

Governance Specialist 816.891.6600 (x2230) lisa.mathewson@iaap-hq.org
Melissa Sutphin
Melissa Sutphin
Executive Admin
816.891.6600 (x2234)

Melissa joined IAAP in October 2013. She provides assistance to the CEO of the association and works closely with the Board of Directors and Board of Regents. Melissa has lived in Missouri her entire life. She is married with five children – 3 of whom work for BNSF Railway along with her husband, 1 that is attending college and 1 in high school. In her spare time, she enjoys camping with family and friends. Melissa has traveled coast to coast throughout her career and has held several roles in administration, but finds the most rewarding role is that of an Executive Administrative Assistant.

Executive Admin 816.891.6600 (x2234) melissa.sutphin@iaap-hq.org
Jennifer Mikic, CAP-OM
Jennifer Mikic, CAP-OM
Certification & Member Services Supervisor
816.891.6600 (x2225)

Jennifer has been with IAAP since April of 2002 and works in the certification department, coordinating testing centers and assisting with general information on certification and recertification. She has more than 22 years in the administrative field and became CAP-OM certified in 2005. In her spare time, Jennifer enjoys spending time with her family and is involved with her daughter's volleyball club. She also enjoys gardening and reading.

Certification & Member Services Supervisor 816.891.6600 (x2225) jennifer.mikic@iaap-hq.org
Claudia Whitsitt
Claudia Whitsitt
Customer Services Coordinator
816.891.6600 (x2236)

Claudia has worked at IAAP headquarters since October of 1977. Currently working in the membership department, Claudia handles OfficePro magazine subscriptions and circulation questions, registration for Spring Conference, as well as answering general membership questions. She was born in Owatonna, Mn., and has also lived in Hannibal, Mo., and Columbia, Mo. One of Claudia's favorite movies is "Eat, Pray, Love," and she also enjoys watching and playing tennis and being around her family.

Customer Services Coordinator 816.891.6600 (x2236) claudia.whitsitt@iaap-hq.org
Lisa Hicks
Lisa Hicks
Customer Services Coordinator
816.891.6600 (x2238)

Lisa joined the IAAP headquarters staff in January of 2011. She handles a variety of tasks within the membership department, including but not limited to processing invoices, member database updates, member inquiries and general customer service. Lisa was born and raised in St. Louis, Mo., but moved to the Kansas City area in June of 2009. She and her husband have three children. Prior to joing IAAP, Lisa owned a cleaning company for 13 years. In her spare time, she enjoys reading anything by Nicholas Sparks, rooting for the St. Louis Cardinals and playing disc golf. 

Customer Services Coordinator 816.891.6600 (x2238) lisa.hicks@iaap-hq.org
Nicky Liberty
Nicky Liberty
Customer Services Coordinator
816.891.6600 (x2249)

Nicky Liberty joined IAAP's staff in May 2013. Contact Nicky for questions about membership, certification and recertification. She was born and raised in Kansas City and worked at Commerce Bank for six years. She loves to read and roots for the Kansas City Royals.

Customer Services Coordinator 816.891.6600 (x2249) nicky.liberty@iaap-hq.org
Rachel Reynolds
Rachel Reynolds
Education Program Specialist
816.891.6600 (x2246)

Rachel joined the IAAP staff in January 2013. She coordinates education for the association, including webinars, the on-demand learning portal, bookstore, and EFAM and TEC education. Rachel was born and raised in Kansas City but now works remotely from South Florida. She worked in title insurance for 13 years, with the last six as an executive administrative assistant. Rachel loves healthy living and finding new healthy food recipes.

Education Program Specialist 816.891.6600 (x2246) rachel.reynolds@iaap-hq.org
Cristalle Bozarth
Cristalle Bozarth
Conferences & Professional Development Admin
816.891.6600 (x2226)

Cristalle joined IAAP in June 2014 as the Conferences and Professional Development Administrative Assistant. She attended undergrad at the University of Missouri-Kansas City for a Political Science degree and Missouri State University for her Master’s degree in Administrative Studies. She brings over 10 years of association experience to IAAP. Cristalle resides in the Northland with her husband, a KCFD Firefighter, and their menagerie of pets. She enjoys the occasional Netflix marathon binge and loves to read—her favorite book is The Confessions of Max Tivoli by Andrew Sean Greer.

Conferences & Professional Development Admin 816.891.6600 (x2226) cristalle.bozarth@iaap-hq.org
John Naatz
John Naatz
Senior Graphic Design Specialist
816.891.6600 (x2250)

John joined the IAAP headquarters staff in October of 2010 after previously working for The Kansas City Star. As graphic design coordinator, John designs promotional materials, website graphics, logos and designs OfficePro magazine, developing a consistent and cohesive brand for IAAP. John was born in Omaha, Neb., and studied graphic design at Missouri State University. In his spare time, John enjoys rooting for the Nebraska Cornhuskers

Senior Graphic Design Specialist 816.891.6600 (x2250) john.naatz@iaap-hq.org
Amy Hooley
Amy Hooley
Marketing & Foundation Admin
816.891.6600 (x2244)

Amy Hooley joined IAAP in February 2013 and assists both The Foundation of IAAP and the Marketing/Communications department. She graduated from Missouri Valley College with a bachelor's degree in Mass Communication and spent several years working in the newspaper industry. Originally from Northeast Missouri, Amy is married with two kids and a dog. She spends much of her spare time practicing photography.

Marketing & Foundation Admin 816.891.6600 (x2244) amy.hooley@iaap-hq.org
Chloe Johnson
Chloe Johnson
Marketing Copywriter Specialist
816.891.6600 (x2222)

Chloe joined IAAP in April 2014 as Marketing Copywriter Specialist. She helps to promote IAAP by helping to curate content for the IAAP website and other marketing purposes. She is a native of Minnesota and studied English and Art History at the University of St. Thomas in St. Paul, Minn. Her previous work experience includes the creative development of a children's disaster relief non-profit organization. She loves to travel, try out new restaurants, and enjoys singing and playing piano.

Marketing Copywriter Specialist 816.891.6600 (x2222) chloe.johnson@iaap-hq.org
Seth Chapin
Seth Chapin
Web Content Producer Specialist
816.891.6600 (x2253)

Seth joined IAAP in April 2014. As Web Content Producer Specialist, he maintains the content on both the external site and the members' sites. He also assists with building email newsletters. He is from Kansas City and graduated from Rockhurst High School and UMKC. He spent 15 years doing web design and content management, mostly for YRC Freight, as well as some freelance work. One of his favorite movies is Sling Blade. His hobbies include playing guitar, playing chess, snowboarding, backpacking, camping, sailing, and many more.

Web Content Producer Specialist 816.891.6600 (x2253) seth.chapin@iaap-hq.org
Holly Emmert
Holly Emmert
Accounting Specialist
816.891.6600 (x2241)

Holly started at IAAP headquarters in March of 2009 and works in the accounting department. Members can contact Holly if they have questions about: 1099's, 990's, IAAP Web Community invoices and payments, position bond insurance, third-party liability insurance, W-9 requests and questions, setting up direct deposit, RTF contributions and reports, RTF patio pavers and R&E contributions and reports. Holly is from Kansas City, Mo., and graduated from Park University with a bachelors in management. In her spare time, she volunteers for Animals Best Friends, a local no-kill animal shelter.

Accounting Specialist 816.891.6600 (x2241) holly.emmert@iaap-hq.org
Creig Cooper
Creig Cooper
IT Specialist
816.891.6600 (x2229)

Creig has worked at IAAP headquarters since November of 2002 and oversees all network and database administration, desktop support and help desk support. In his spare time, he enjoys spending time with his wife and three children and tinkering with computers. 

IT Specialist 816.891.6600 (x2229) creig.cooper@iaap-hq.org
Shannon Simpson
Shannon Simpson
Accounting Admin
816.891.6600 (x2251)

Shannon joined the IAAP staff in February 2012 and is the Accounting Admin. Members may contact her if they have questions about setting up Chapter Direct Deposit, W-9 requests, AR/AP, 3rd Party Liability Insurance, Position Bond Insurance, The Foundation Contributions and The Foundation Patio Pavers. She is a native of Kansas City and started her professional career at the Gilbert/Robinson Corporate office in the accounts payable department. She then moved onto the Dickson-Diveley Midwest Orthopaedic Clinic/Kansas City Orthopaedic Institute and spent 17 years working her way up from a file clerk to Payroll Administrator/Accounts Payable Specialist. Shannon loves to read and is very passionate about vegetable gardening and animal welfare.

Accounting Admin 816.891.6600 (x2251) shannon.simpson@iaap-hq.org
Tonia Nelson
Tonia Nelson
Chapter & Division Specialist
816.891.6600 (x2232)

Tonia joined the staff of IAAP in November 2012 as the Chapter and Division Relations Specialist. Tonia is eager to assist the chapters and divisions to give them the support they need to remain successful. She enjoys running and is in training for her seventh half-marathon. She also enjoys hiking and art, and is afraid of birds. Tonia is originally from Missouri but recently moved back from Knoxville, Tenn. She previously worked as a consultant for Alpha Chi Omega sorority supporting the needs of its chapters. She has also been a Consultant Services Manager with Shipley Associates serving a network of proposal management consultants. Most recently, she was employed in human resources as an employment and contract specialist.

Chapter & Division Specialist 816.891.6600 (x2232) tonia.nelson@iaap-hq.org
Lynn Heide
Lynn Heide
Mailroom Services Specialist
816.891.6600 (x2247)

Lynn has worked in the IAAP headquarters distribution department since October of 2002. If you have questions about order processing, shipping, change of address or need information on brochures or any products IAAP sells, Lynn is the person to contact. In her spare time, Lynn enjoys gardening, fishing and riding her Harley-Davidson.

Mailroom Services Specialist 816.891.6600 (x2247) lynn.heide@iaap-hq.org