Jay Donohue, CAE, CMP
Jay Donohue, CAE, CMP
Chief Executive Officer
816.891.6600 (x2231)

Jay joined IAAP headquarters in December of 2011 as the new executive director. He's an experienced professional association management executive, having served national and international medical, legal, meetings and conventions organizations. A New Yorker by birth, he was raised in Kansas and has also lived in Alabama and most recently Chicago. 

"My job is to help our members be as successful as they strive to be in the profession," Jay said. "If an organization’s office team is productive, smart, and exceptional at what they do, then its individual contributions are rewarding and recognized. I aim to contribute by assembling and motivating the best caliber team at headquarters, ensuring that the tools and resources are available (physical, intellectual, and emotional) and activating terrific staff colleague connections. I am high energy, enthusiastic, and thrive on big challenges and finding innovative approaches and solutions. And above all, always encourage that we have fun in the process."

A fourth-generation graduate of the University of Kansas, Jay enjoys travel, long walks on beaches, exercise, the performing arts and lasting friendships.

Chief Executive Officer 816.891.6600 (x2231) jay.donohue@iaap-hq.org
Kathy Schoneboom, CAP-OM
Kathy Schoneboom, CAP-OM
Manager, Certification & Member Services
816.891.6600 (x2227)

Kathy has worked at IAAP headquarters since June of 1979 and manages all aspects of IAAP's certification program. In her spare time, she is involved in the missions ministry at her church and sings in the contemporary ensemble. Kathy also enjoys spending time with her family and friends, reading and watching movies. 

Manager, Certification & Member Services 816.891.6600 (x2227) kathy.schoneboom@iaap-hq.org
Tracy Orpin, CMP
Tracy Orpin, CMP
Manager, Conferences & Professional Development
816.891.6600 (x2235)

Tracy joined the IAAP staff in November 2012 as the Conference & Professional Development Manager. She will be handling the educational content for upcoming conferences and researching/recommending speakers as well as organizing all conference/meeting/event planning and logistics for IAAP. Tracy loves to travel, cook, entertain, garden and golf. She enjoys professional and college football and basketball. She especially loves to follow teams from her alma mater, the University of Kansas. Tracy has worked as an event professional for Sprint, Kauffman Fellows Program and American Century Investments, as well as being an independent contractor for many companies over the past several years.

Manager, Conferences & Professional Development 816.891.6600 (x2235) tracy.orpin@iaap-hq.org
Rick Brennan
Rick Brennan
Manager, Partner Relations & Deputy Director, The Foundation of IAAP
816.891.6600 (x2228)

Rick has worked at IAAP headquarters since June of 2005 and oversees all IAAP advertising and sponsorship accounts. He also organizes and books vendors for the annual EFAM Marketplace, assists with The Foundation of IAAP, handles affinity partner programs and IAAP product surveys. An Illinois native and graduate of Washburn University in Topeka, Kan., Rick is a sports fan (Denver Broncos, specifically) and enjoys hiking and music.

Manager, Partner Relations & Deputy Director, The Foundation of IAAP 816.891.6600 (x2228) rick.brennan@iaap-hq.org
Tarah Remington Brown
Tarah Remington Brown
Organizational Marketing Manager
816.891.6600 (x2223)

Tarah joined IAAP in June of 2012 after previously working at the Word of Mouth Marketing Association (WOMMA) in Chicago. A native of the Kansas City region, Tarah brings more than 12 years of association experience to IAAP and shares a passion for member services. Tarah graduated from Missouri State University, majoring in marketing and advertising with an emphasis in promotion. 

Organizational Marketing Manager 816.891.6600 (x2223) tarah.brown@iaap-hq.org
Emily Allen
Emily Allen
OfficePro Editor & Communications Manager
816.891.6600 (x2239)

Emily has worked at IAAP headquarters since March of 2008. As managing editor of OfficePro magazine, she writes, plans the editorial calendar, works with writers and is responsible for the business end of the magazine. Her department also is responsible for the member newsletter, Connections, Administrative Professionals Day, written materials such as brochures, logos, public relations and IAAP's social networking. Emily studied journalism and English at the University of Nebraska. She moved to Kansas City in 2005 to take a job as a community newspaper editor. In her spare time, Emily enjoys science fiction, both books and movies, and writing.

OfficePro Editor & Communications Manager 816.891.6600 (x2239) emily.allen@iaap-hq.org
Melissa Mahoney
Melissa Mahoney
Controller, IT & Human Resources Manager
816.891.6600 (x2242)

Melissa has worked at IAAP headquarters since January of 2006 and serves as the accounting manager. Members should contact Melissa if they have questions about tax forms, IRS compliance, budgeting or financial reporting. She previously worked for Children International, a non-profit headquartered in Kansas City. In her spare time, Melissa enjoys sports and roots for the Kansas City Royals, Chiefs and the University of Missouri. Her favorite book is Pride and Prejudice, which she has read more than 20 times.

Controller, IT & Human Resources Manager 816.891.6600 (x2242) melissa.mahoney@iaap-hq.org
Amy Randolph
Amy Randolph
Membership Marketing Manager
816.891.6600 (x2245)

Amy Randolph joined the staff of IAAP in November 2012 as the Membership Marketing Manager. She is primarily responsible for the strategic direction and management of membership development, member relations, recruitment and retention. She also develops and implements strategies to nurture and support a strong network of chapters and divisions that result in more effective relationships between components and the International Board and headquarters. Amy's passions are travel, music and art, She has seen her favorite band over 60 times all across the world. Amy was born and raised in Gladstone, Mo. She attended Northwest Missouri State University in Maryville, Mo., and Imperial College located in London, England. She holds a bachelor's degree in broadcast journalism. She started her career as a radio morning show co-host in Kansas City and eventually entered into the nonprofit sector. Amy has worked for several well known nonprofits in development and communications including Habitat for Humanity, Goodwill Industries and SAFEHOME.

Membership Marketing Manager 816.891.6600 (x2245) amy.randolph@iaap-hq.org
Lisa Mathewson
Lisa Mathewson
Governance Specialist
816.891.6600 (x2230)

Lisa joined IAAP in February of 2012 and serves as IAAP's Governance Coordinator. In this role, Lisa provides assistance and serves as the staff liason to the Interational Board of Directors and the Retirement Trust Foundation Trustees. Originally from Kansas City, Lisa graduated from Park University with a degree in business management. She previously worked as a development manager for the Children's Miracle Network.

Governance Specialist 816.891.6600 (x2230) lisa.mathewson@iaap-hq.org
Melissa Sutphin
Melissa Sutphin
Executive Admin
816.891.6600 (x2234)

Melissa joined IAAP in October 2013. She provides assistance to the CEO of the association and works closely with the Board of Directors and Board of Regents. Melissa has lived in Missouri her entire life. She is married with five children — two of whom are still in school and are involved in football, volleyball, wrestling, choir and other activities that keep her busy. Melissa sites that one of her most memorable work experiences was with American Italian Pasta Company where she served as the Investor Relations Coordinator during the IPO and actually went to the NYSE the day they opened trading.

Executive Admin 816.891.6600 (x2234) melissa.sutphin@iaap-hq.org
Jennifer Mikic, CAP-OM
Jennifer Mikic, CAP-OM
Supervisor, Certification & Member Services
816.891.6600 (x2225)

Jennifer has been with IAAP since April of 2002 and works in the certification department, coordinating testing centers and assisting with general information on certification and recertification. She has more than 22 years in the administrative field and became CAP-OM certified in 2005. In her spare time, Jennifer enjoys spending time with her family and is involved with her daughter's volleyball club. She also enjoys gardening and reading.

Supervisor, Certification & Member Services 816.891.6600 (x2225) jennifer.mikic@iaap-hq.org
Claudia Whitsitt
Claudia Whitsitt
Customer Services Coordinator
816.891.6600 (x2236)

Claudia has worked at IAAP headquarters since October of 1977. Currently working in the membership department, Claudia handles OfficePro magazine subscriptions and circulation questions, registration for Spring Conference, as well as answering general membership questions. She was born in Owatonna, Mn., and has also lived in Hannibal, Mo., and Columbia, Mo. One of Claudia's favorite movies is "Eat, Pray, Love," and she also enjoys watching and playing tennis and being around her family.

Customer Services Coordinator 816.891.6600 (x2236) claudia.whitsitt@iaap-hq.org
Lisa Hicks
Lisa Hicks
Customer Services Coordinator
816.891.6600 (x2238)

Lisa joined the IAAP headquarters staff in January of 2011. She handles a variety of tasks within the membership department, including but not limited to processing invoices, member database updates, member inquiries and general customer service. Lisa was born and raised in St. Louis, Mo., but moved to the Kansas City area in June of 2009. She and her husband have three children. Prior to joing IAAP, Lisa owned a cleaning company for 13 years. In her spare time, she enjoys reading anything by Nicholas Sparks, rooting for the St. Louis Cardinals and playing disc golf. 

Customer Services Coordinator 816.891.6600 (x2238) lisa.hicks@iaap-hq.org
Ginger Morlan
Ginger Morlan
Customer Services Coordinator
816.891.6600 (x2248)

Ginger Morlan joined IAAP in April 2013. Contact Ginger if you have questions about the recertification process or questions about the CAP or OM exams. She grew up around the Kansas City area and has worked for Commerce Bank, TWA and Smithville (Mo.) School District. She has four children and one grandson.

Customer Services Coordinator 816.891.6600 (x2248) ginger.morlan@iaap-hq.org
Nicky Liberty
Nicky Liberty
Customer Services Coordinator
816.891.6600 (x2249)

Nicky Liberty joined IAAP's staff in May 2013. Contact Liberty for questions about membership, certification and recertification. She was born and raised in Kansas City and worked at Commerce Bank for six years. She loves to read and roots for the Kansas City Royals.

Customer Services Coordinator 816.891.6600 (x2249) nicky.liberty@iaap-hq.org
Rachel Reynolds
Rachel Reynolds
Education Program Specialist
816.891.6600 (x2246)

Rachel joined the IAAP staff in January 2013. She coordinates education for the association, as well as assists in planning TEC and EFAM. Rachel was born and raised in Kansas City but now works remotely from Florida. She worked in title insurance for 13 years, with the last six as an executive administrative assistant. Rachel loves healthy living and getting new healthy food recipes.

Education Program Specialist 816.891.6600 (x2246) rachel.reynolds@iaap-hq.org
Meagan O'Donnell
Meagan O'Donnell
Conferences Admin
816.891.6600 (x2226)

Meagan assists in the planning and coordination of the annual TEC and EFAM conferences and performs other varying duties regarding IAAP's events and education. She has been with IAAP since September 2013. She is from Kansas City and graduated from UMKC in communication studies. She also has degree in fashion merchandising management from the Fashion Institute of Technology in NYC. She started her career as a reporter for a Kansas City-area community newspaper and most recently worked in internal marketing for an industrial paints and coatings manufacturer. Meagan enjoys spending time with her rescued Doberman and also trains and competes locally in CrossFit. When she's not at the office she enjoys being outdoors.

Conferences Admin 816.891.6600 (x2226) meagan.odonnell@iaap-hq.org
Ray Weikal
Ray Weikal
Communications Specialist
816.891.6600 (x2222)

Ray joined IAAP headquarters in June of 2011 after previously working for about 10 years in community journalism. He serves as assistant editor of OfficePro magazine, edits the Connections monthly newsletter and composes general association communications. Ray was born in northern California but has called the Midwest home since 1985. He holds degrees in journalism and history from the University of Iowa. In his spare time, Ray enjoys spending time with his son and playing guitar.

Communications Specialist 816.891.6600 (x2222) ray.weikal@iaap-hq.org
John Naatz
John Naatz
Graphic Design Specialist
816.891.6600 (x2250)

John joined the IAAP headquarters staff in October of 2010 after previously working for The Kansas City Star. As graphic design coordinator, John designs promotional materials, website graphics, logos and designs OfficePro magazine, developing a consistent and cohesive brand for IAAP. John was born in Omaha, Neb., and studied graphic design at Missouri State University. In his spare time, John enjoys rooting for the Nebraska Cornhuskers

Graphic Design Specialist 816.891.6600 (x2250) john.naatz@iaap-hq.org
Amy Hooley
Amy Hooley
Marketing/Communications & The Foundation of IAAP Admin
816.891.6600 (x2244)

Amy Hooley joined IAAP in February 2013 and assists both The Foundation of IAAP and the Marketing/Communications department. She graduated from Missouri Valley College with a bachelor's degree in Mass Communication and spent several years working in the newspaper industry. Originally from Northeast Missouri, Amy is married with two kids and a dog. She spends much of her spare time practicing photography.

Marketing/Communications & The Foundation of IAAP Admin 816.891.6600 (x2244) amy.hooley@iaap-hq.org
Holly Emmert
Holly Emmert
Accounting Specialist
816.891.6600 (x2241)

Holly started at IAAP headquarters in March of 2009 and works in the accounting department. Members can contact Holly if they have questions about: 1099's, 990's, IAAP Web Community invoices and payments, position bond insurance, third-party liability insurance, W-9 requests and questions, setting up direct deposit, RTF contributions and reports, RTF patio pavers and R&E contributions and reports. Holly is from Kansas City, Mo., and graduated from Park University with a bachelors in management. In her spare time, she volunteers for Animals Best Friends, a local no-kill animal shelter.

Accounting Specialist 816.891.6600 (x2241) holly.emmert@iaap-hq.org
Creig Cooper
Creig Cooper
Information Technology Specialist
816.891.6600 (x2229)

Creig has worked at IAAP headquarters since November of 2002 and oversees all network and database administration, desktop support and help desk support. In his spare time, he enjoys spending time with his wife and three children and tinkering with computers. 

Information Technology Specialist 816.891.6600 (x2229) creig.cooper@iaap-hq.org
Shannon Simpson
Shannon Simpson
Accounting Admin
816.891.6600 (x2251)

Shannon joined the IAAP staff in February 2012 and is the Accounting Admin. Members may contact her if they have questions about setting up Chapter Direct Deposit, W-9 requests, AR/AP, 3rd Party Liability Insurance, Position Bond Insurance, The Foundation Contributions and The Foundation Patio Pavers. She is a native of Kansas City and started her professional career at the Gilbert/Robinson Corporate office in the accounts payable department. She then moved onto the Dickson-Diveley Midwest Orthopaedic Clinic/Kansas City Orthopaedic Institute and spent 17 years working her way up from a file clerk to Payroll Administrator/Accounts Payable Specialist. Shannon loves to read and is very passionate about vegetable gardening and animal welfare.

Accounting Admin 816.891.6600 (x2251) shannon.simpson@iaap-hq.org
Tonia Nelson
Tonia Nelson
Chapter and Division Specialist
816.891.6600 (x2232)

Tonia joined the staff of IAAP in November 2012 as the Chapter and Division Relations Specialist. Tonia is eager to assist the chapters and divisions to give them the support they need to remain successful. She enjoys running and is in training for her seventh half-marathon. She also enjoys hiking and art, and is afraid of birds. Tonia is originally from Missouri but recently moved back from Knoxville, Tenn. She previously worked as a consultant for Alpha Chi Omega sorority supporting the needs of its chapters. She has also been a Consultant Services Manager with Shipley Associates serving a network of proposal management consultants. Most recently, she was employed in human resources as an employment and contract specialist.

Chapter and Division Specialist 816.891.6600 (x2232) tonia.nelson@iaap-hq.org
Lynn Heide
Lynn Heide
Mailroom Services Specialist
816.891.6600 (x2247)

Lynn has worked in the IAAP headquarters distribution department since October of 2002. If you have questions about order processing, shipping, change of address or need information on brochures or any products IAAP sells, Lynn is the person to contact. In her spare time, Lynn enjoys gardening, fishing and riding her Harley-Davidson.

Mailroom Services Specialist 816.891.6600 (x2247) lynn.heide@iaap-hq.org