The office workplace is changing rapidly.
Administrative professionals are being given greater
responsibilities. What can professionals do to adapt to these
changes and maximize their value to their employers?
International Association of Administrative Professionals®
(IAAP®) offers seven tips:
Become a computer software expert.
Demonstrate your mastery of "office suite" software packages
which typically include word processing, spreadsheet,
database, presentations, and scheduling software. Learn to
navigate the Internet, and gather information via the World
Wide Web to further your organization's goals and to serve
customers' needs. Become a "Web Master" or a Web content
provider for your employer.
Actively pursue continuing education.
Attend business-related workshops and seminars or pursue a
college degree program. Polish your written and verbal
Learn how to plan conferences and
meetings. Make the meetings well organized and user friendly
through good room and site selection, meeting arrangements,
and audio-visuals. Understand audio- and video-conferencing.
Become adept at presentation software such as Microsoft's
Be a good teacher and leader. Many
administrative professionals are training and supervising
other staff. IAAP offers many opportunities to practice
organizational leadership roles.
Become a communications hub for your
workplace. Clients and vendors often judge the character of a
business by the quality and efficiency of its administrative
support staff. Customer service skills are critically
important. Interpersonal skills (tact, diplomacy, negotiation)
are also essential.
Be an adept organizer and "Information
Manager." Utilize computerized data as well as paper office
records to provide information needed by managers. Today's
administrative staff increasingly conduct research and help
manage projects from conception to completion.
Get involved in selecting and
maintaining office equipment. Stay abreast of the types of
available office equipment and what is most suited to your
organization. Seek out appropriate vendors. Learn to oversee
equipment purchases, evaluate office supply needs, and