Average Starting Salaries for Administrative Support Staff - 2008
The following starting salary information from the OfficeTeam 2008 Salary Guide is derived from the thousands of job orders handled in the United States and Canada each year by OfficeTeam staffing managers. Continuing or ongoing salaries are not reported since too many factors -- such as seniority, work ethic, performance and training -- impact a full-time employee’s compensation as a work history develops. Job descriptions, regional analysis of hiring trends, and selected local salary variances are also included in the Salary Guide. To obtain a free copy of the Salary Guide, visit the OfficeTeam Web site, www.officeteam.com or call (800) 804-8367.
Also see link to IAAP research findings and other salary resources below.
Glossary of Job Descriptions
Administrative -- UNITED STATES
Senior Executive Assistant*
|$39,000 - $54,750||$40,500 - $56,750||3.7%|
|$34,000 - $44,750||$35,000 - $46,250||3.2%|
Senior Administrative Assistant
|$30,000 - $39,000||$31,000 - $40,500||3.6%|
|$26,250 - $34,000||$26,500 - $35,000||2.1%|
Entry-Level Administrative Assistant
|$23,000 - $28,500||$23,750 - $29,000||2.4%|
Senior Office/Facilities Manager
|$37,500 - $52,000||$38,500 - $53,000||2.2%|
|$32,500 - $42,000||$33,000 - $43,000||2.0%|
Human Resources Assistant
|$26,500 - $35,000||$27,250 - $37,500||5.3%|
|$26,750 - $34,000||$27,250 - $35,500||3.3%|
|$26,250 - $34,000||$26,750 - $35,000||2.5%|
|Specialized Assistant - Legal||$33,500 - $41,250||$34,500 - $42,250||2.7%|
|Property Management Assistant||$27,250 - $34,250||$28,000 - $35,250||2.8%|
|Mortgage/Escrow Assistant||$25,500 - $32,500||$26,250 - $33,500||3.0%|
|Research Assistant||$26,750 - $32,000||$27,250 - $33,250||3.0%|
|$29,250 - $39,000||$30,000 - $40,000||2.6%|
|Project Assistant||$29,250 - $38,500||$29,500 - $38,500||0.4%|
|$32,000 - $43,000||$34,500 - $45,500||6.7%|
|$28,750 - $37,000||$29,000 - $37,500||1.1%|
|Document Control Clerk||$24,750 - $30,000||$25,250 - $31,250||3.2%|
|Office/Facilities Coordinator||$27,250 - $33,000||$27,750 - $34,250||2.9%|
|Office Clerk||$20,750 - $25,750||$21,000 - $27,000||3.2%|
|Mail Assistant||$19,500 - $23,750||$19,500 - $25,250||3.5%|
|File Clerk||$19,500 - $23,500||$19,750 - $24,500||2.9%|
|Imaging/Scanning Specialist||$20,250 - $24,250||$21,000 - $25,000||3.4%|
Front Desk Coordinator
|$22,000 - $28,250||$22,500 - $29,250||3.0%|
|$21,000 - $26,750||$21,250 - $28,000||3.1%|
|Switchboard Operator||$21,500 - $27,000||$22,000 - $28,000||3.1%|
|CUSTOMER SERVICE/CALL CENTER|
Senior Customer Service/Call Center Manager
|$32,750 - $50,000||$33,500 - $55,000||6.5%|
Senior Customer Service/Call Center Rep
|$26,500 - $38,000||$21,500 - $29,000||3.6%|
|Customer Service/Call Center Rep||$21,500 - $29,000||$22,000 - $30,000||3.0%|
Medical Secretary/Administrative Assistant
|$28,000 - $37,500||$28,750 - $37,750||1.5%|
|Medical Executive Assistant||$33,000 - $43,000||$33,750 - $43,250||2.0%|
Medical Office Administrator
|$36,500 - $48,250||$36,750 - $51,750||4.4%|
above are average national starting salaries. See
OfficeTeam Salary Guide for regional variances.
- Add up to 10 percent for expert bilingual abilities.
- Add up to 7 percent for Certified Administrative Professional (CAP) or Certified Professional Secretary (CPS) designation.
- Add up to 11 percent for Microsoft Office Specialist Certification.
* Add 10% or more for senior executive assistants supporting C-level executives in large firms.
Glossary of Job Descriptions
BASE SALARIES FOR ADMINISTRATIVE PROFESSIONALS TO GROW IN 2008
Those With Industry Knowledge and Advanced Skills in Greatest Demand
Starting salaries for administrative professionals across the country are expected to rise an average of 3.2 percent in 2008, according to the just-released OfficeTeam 2008 Salary Guide. The increase is a result of continued demand for highly skilled administrative and office support employees, business expansion, and a competitive hiring environment.
OfficeTeam is the world’s leading staffing service specializing in the placement of highly skilled administrative professionals. The 2008 Salary Guide is based on an analysis of the thousands of job placements managed by the company’s North American offices.
“A competitive hiring environment has led to increased demand for administrative professionals with advanced skills and experience,” said Diane Domeyer, executive director of OfficeTeam. “Companies are offering higher compensation and other benefits to attract highly skilled candidates -- especially those who possess strong industry knowledge and are a good fit with the organization.”
Skills and Attributes in Demand
In addition to industry background and technical expertise, hiring managers seek administrative professionals with strong interpersonal skills, and who show initiative and commitment to ongoing education. Employers also seek candidates who are multilingual and can communicate with colleagues, vendors and customers in other countries.
The manufacturing, financial services and healthcare industries are showing strong demand for administrative professionals. Since compensation varies by geographic region, the Salary Guide provides regional variance data to help hiring managers adjust starting salaries for specific markets.
Other key findings from the OfficeTeam 2008 Salary Guide include:
OfficeTeam has more than 300 locations worldwide and offers online job search services at www.officeteam.com
Average Salaries for Administrative Support Staff
According to the U.S. Department of Labor, median annual earnings of secretaries, except legal, medical, and executive, were $27,450 in May 2006. The middle 50 percent earned between $21,830 and $34,250. The lowest 10 percent earned less than $17,560, and the highest 10 percent earned more than $41,550. Median annual earnings in the industries employing the largest numbers of secretaries, except legal, medical, and executive in May 2006 were:
General medical and surgical hospitals
Colleges, universities, and professional schools
Elementary and secondary schools
Median annual earnings of executive secretaries and administrative assistants were $37,240 in May 2006. The middle 50 percent earned between $30,240 and $46,160. The lowest 10 percent earned less than $25,190, and the highest 10 percent earned more than $56,740. Median annual earnings in the industries employing the largest numbers of executive secretaries and administrative assistants in May 2006 were:
|Management of companies and enterprises||$41,570|
|Colleges, universities, and professional schools||36,510|
Median annual earnings of legal secretaries were $38,190 in May 2006. The middle 50 percent earned between $29,650 and $48,520. The lowest 10 percent earned less than $23,870, and the highest 10 percent earned more than $58,770. Medical secretaries earned a median annual salary of $28,090 in May 2006. The middle 50 percent earned between $23,250 and $34,210. The lowest 10 percent earned less than $19,750, and the highest 10 percent earned more than $40,870.
Salaries vary a great deal,
however, reflecting differences in skill, experience, and level
of responsibility. Certification in this field may be rewarded
by a higher salary.
A 2005 survey of IAAP members showed that 45% of members earn more than $40,000 per year in base salary, compared to 33% in 2002 and 8% in 1997.
Average Salary and
Employee Benefits Information
International Association of Administrative Professionals (IAAP)
"Profile of Administrative Professionals Survey" - February 2005
In early February 2005, a total of 15,000 IAAP members were randomly selected and asked to participate in a benchmarking survey designed to gather current data on job titles, key responsibilities, demographics, average salaries, job satisfaction, technology usage, training needs and other key issues relating to today’s administrative professionals. More than 3,200 members answered the online survey by the February 26 response deadline. Below are survey results relating to average salaries and employee benefits.
Survey results based on 3,200 total responses
Current job title
|Office manager or supervisor||5%|
|Assistant to [exec title]||2%|
link below for listing)
“Other” titles include many closely related to those listed above, plus various titles using words such as specialist, coordinator, associate, or specialized business types or functions such as legal, accounting, medical, human resources, etc.)
IAAP member current annual base salary income (in U.S. dollars)
|Less than $15,000||1%|
Wages paid per hours worked or salary
(minimum 37 hours per week)
(less than 37 hours per week)
|Full time via temporary agency||0.8%|
|Part time via temporary agency||0.2%|
Average number of work hours per week
Fringe benefits received
|Health club membership||22%|
Rating of factors
contributing to most recent salary increase
(On scale of 1 to 10; 10 being most significant factor; 0 being least significant factor)
|Cost of living||4.5|
|New technical skills||2.9|
# # #
ADDITIONAL SALARY RESEARCH RESOURCES
Additional data about average salaries is available from a variety of sources, including
U.S. Bureau of Labor Career Outlook http://www.bls.gov/oco/ocos151.htm
Also check classified help-wanted ads in your local newspaper and other staffing firms for a general idea of average salaries in your community.
Average Secretarial/Administrative Support Salaries,
Historical Information, Various Surveys, 1951-2005
# # #
Return to IAAP Research and Trends