www.iaap-hq.org
Average Salaries for Admin Support Staff - 2005
The following starting salary information from the OfficeTeam 2005 Salary Guide is derived from the thousands of job orders handled in the United States and Canada each year by OfficeTeam staffing managers. Continuing or ongoing salaries are not reported since too many factors -- such as seniority, work ethic, performance and training -- impact a full-time employee’s compensation as a work history develops. Job descriptions, regional analysis of hiring trends, and selected local salary variances are also included in the Salary Guide. To obtain a free copy of the Salary Guide, visit the OfficeTeam Web site, www.officeteam.com or call (800) 804-8367.
Also see link to IAAP 2005 research findings and other salary resources below.
| Administrative--UNITED STATES | |||
| Title | 2004 | 2005 | %Change |
| Senior Executive Assistant | $33,750 - $43,500 | $35,000 - $46,200 | +6.3% |
| Executive Assistant | $28,750 - $36,000 | $30,000 - $38,000 | +5.6% |
| Senior Administrative Assistant | $26,500 - $32,750 | $27,580 - $33,750 | +3.1% |
| Administrative Assistant | $22,500 - $26,250 | $23,500 - $29,250 | +3.5% |
| Entry-Level Administrative Assistant | $20,250 - $24,250 | $20,750 - $25,250 | +4.1% |
| Senior Office/Facilities Manager | $33,250 - $42,000 | $33,250 - $42,500 | +1.2% |
| Office/Facilities Manager | $27,500 - 34,500 | $28,000 - $35,250 | +2.2% |
| Human Resources Assistant | $23,250 - $29,500 | $23,750 - $30,000 | +1.7% |
| Marketing Assistant | $24,000 - $30,000 | $24,500 - $31,000 | +3.3% |
| Sales Assistant | $23,000 - $29,000 | $23,750 - $29,750 | +2.6% |
| Medical Executive Assistant | $30,000 - $38,000 | $30,250 - $39,250 | +1.8% |
| Front Desk Coordinator | $20,500 - $25,000 | $20,750 - $26,000 | +4.0% |
| Receptionist | $18,500 - $23,750 | $19,800 - $24,250 | +2.1% |
| Senior Customer Service Rep | $24,000 - $29,000 | $24,750 - $30,000 | +3.4% |
| Customer Service Rep | $19,500 - $24,500 | $19,750 - $25.250 | +3.1% |
| Medical Office Administrator | $33,500 - $45,000 | $34,500 - $46,750 | +3.5% |
| Project Coordinator | $27,000 - $35,000 | $27,500 - $36,500 | +4.3% |
| Administrative--CANADA | |||
| (figures below are in Canadian dollars) | |||
| Title | 2004 | 2005 | %Change |
| Senior Executive Assistant | $35,750 - $45,250 | $38,250 - $48,250 | +6.6% |
| Executive Assistant | $33,750 - $41,000 | $34,500 - $43,000 | +4.9% |
| Senior Administrative Assistant | $30,000 - $37,500 | $31,750 - $39,250 | +4.7% |
| Administrative Assistant | $26,000 - $32,500 | $27,750 - $33,500 | +3.1% |
| Entry-Level Administrative Assistant | $24,000 - $28,250 | $24,750 - $29,500 | +4.4% |
| Senior Office/Facilities Manager | $35,000 - $48,750 | $37,000 - $49,500 | +1.5% |
| Office/Facilities Manager | $32.750 - $40,500 | $33,500 - $41,250 | +1.9% |
| Human Resources Assistant | $27,500 - $33,750 | $29,250 - $36,250 | +7.4% |
| Marketing Assistant | $28,750 - $37,000 | $29,500 - $37,750 | +2.0% |
| Sales Assistant | $28,500 - $35,000 | $29,500 - $36,500 | +4.3% |
| Medical Secretary | $29,500 - $42,500 | $29,500 - $43,000 | +1.2% |
| Front Desk Coordinator | $25,000 - $31,750 | $25,000 - $32,500 | +2.4% |
| Receptionist | $22.500 - $27,750 | $23,250 - $29,750 | +4.5% |
| Senior Customer Service Rep | $29,250 - $38,250 | $29,750 - $39,000 | +2.0% |
| Customer Service Rep | $25,000 - $33,750 | $25,000 - $34,250 | +1.5% |
| Project Coordinator | $32,250 - $41,750 | $33,250 - $43,750 | +4.8% |
ADDITIONAL
INFORMATION
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Specialties in Demand “Starting salaries in the administrative field are slowly returning to pre-recession levels,” said Diane Domeyer, executive director of OfficeTeam. “During the economic downturn, base compensation largely remained flat and even declined in some areas. As the job market recovers, competition for highly qualified candidates will increase and, as a result, these individuals will command higher starting salaries.” According to OfficeTeam research, senior executive assistants will see the greatest increase in starting salaries of any single administrative job classification in 2005, with base compensation expected to rise 6.3 percent to the range of $35,000 to $46,250 annually. Senior executive assistants supporting C-level executives in large firms will likely draw higher starting salaries. Average starting salaries for executive assistants are expected to increase 5.6 percent to between $30,000 and $38,000. Starting salaries for medical customer service representatives will increase 5.9 percent to between $22,250 and $27,500 annually. Patient registration/admissions clerks can expect starting salaries to rise 5.2 percent to the range of $22,250 to $28,000, and medical records clerks will see starting salary increases of 4.8 percent, to between $20,000 and $24,000. Industry Trends “Increasingly, hiring managers expect support professionals to bring specialized skills and certifications to new positions,” said Domeyer. “Administrative skills are not transferable to every environment, and complex roles often require highly targeted knowledge.” For example, employers may be willing to pay up to 7 percent more for Certified Administrative Professional or Certified Professional Secretary designations, and up to 10 percent more for Microsoft Office Specialist Certification. Expert bilingual abilities can increase an applicant’s base compensation up to 8 percent. Starting salary information in the OfficeTeam 2005 Salary Guide is based on the thousands of job orders handled in the United States each year by OfficeTeam staffing managers. Continuing or ongoing salaries are not reported since too many factors — such as seniority, work ethic, performance and training — impact a full-time employee’s compensation as a work history develops. Businesses nationwide consult the OfficeTeam Salary Guide each year to determine starting salaries for administrative staff. The U.S. Department of Labor uses the guide in preparation of its Occupational Outlook Handbook, one of the best-selling government publications. |
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OfficeTeam has more than 300 locations worldwide and
offers online job search services at
www.officeteam.com
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Average Salary and
Employee Benefits Information
International Association of Administrative Professionals (IAAP)
"Profile of Administrative Professionals Survey" - February 2005
In early February 2005, a
total of 15,000 IAAP members were randomly selected and asked
to participate in a benchmarking survey designed to gather
current data on job titles, key responsibilities,
demographics, average salaries, job satisfaction, technology
usage, training needs and other key issues relating to today’s
administrative professionals. More than 3,200 members answered
the online survey by the February 26 response deadline. Below are survey results relating to average
salaries and employee benefits. (Note: Some percentage
results may not total 100% because of rounding to nearest
whole number)
Survey results based on 3,200 total responses
Current job title
| Administrative assistant | 30% |
| Executive assistant | 18% |
| Executive secretary | 6% |
| Office manager or supervisor | 5% |
| Secretary | 5% |
| Administrative secretary | 4% |
| Administrative coordinator | 3% |
| Assistant to [exec title] | 2% |
| Administrative manager | 1% |
| Other (click
link below for listing) “Other” titles include many closely related to those listed above, plus various titles using words such as specialist, coordinator, associate, or specialized business types or functions such as legal, accounting, medical, human resources, etc.) |
27% |
IAAP member current annual base salary income (in U.S. dollars)
| Less than $15,000 | 1% |
| $15,000–$24,999 | 7% |
| $25,000–$29,999 | 10% |
| $30,000–$34,999 | 17% |
| $35,000–$39,999 | 19% |
| $40,000–$44,999 | 16% |
| $45,000–$49,999 | 13% |
| $50,000–$54,999 | 7% |
| $55,000–$59,999 | 5% |
| $60,000–$64,999 | 2% |
| $65,000–$69,999 | 1% |
| $70,00+ | 2% |
Wages paid per hours worked or salary
| Hourly | 54% |
| Salary | 46% |
Eligible for...
| Overtime | 59% |
| Bonus | 36% |
| Comp time | 35% |
| Flex time | 33% |
| None | 15% |
Work status
| Full time (minimum 37 hours per week) |
96% |
| Part time (less than 37 hours per week) |
3% |
| Full time via temporary agency | 0.8% |
| Part time via temporary agency | 0.2% |
Average number of work hours per week
| 15-20 | 1% |
| 21-26 | 0.5% |
| 27-31 | 0.5% |
| 32-36 | 3% |
| 37-42 | 82% |
| 43+ | 13% |
Fringe benefits received
| Vacation | 97% |
| Sick leave | 88% |
| Life insurance | 86% |
| Dental | 83% |
| Health care | 79% |
| Major medical | 73% |
| 401k | 72% |
| Tuition/educational assistance | 69% |
| Long-term disability | 67% |
| Short-term disability | 64% |
| Pension plan | 57% |
| Optical | 52% |
| Credit union | 43% |
| Flex time | 33% |
| Health club membership | 22% |
| Stock options | 21% |
| Deferred income | 18% |
| Profit sharing | 17% |
| Child care | 9% |
| Elder care | 5% |
| None | 1% |
| OTHER |
Rating of factors
contributing to most recent salary increase
(On scale of 1 to 10; 10 being most significant factor; 0
being least significant factor)
| Merit | 7.1 |
| Annual/automatic | 5.7 |
| Increased responsibility | 4.8 |
| Cost of living | 4.5 |
| New technical skills | 2.9 |
| Continuing education | 2.2 |
| Promotion | 2.1 |
| Certification attainment | 2.1 |
| OTHER |
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ADDITIONAL SALARY RESEARCH RESOURCES
Additional data about average salaries is available from a variety of sources, including
U.S. Bureau of Labor Career Outlook http://www.bls.gov/oco/ocos151.htm
Salary.com www.salary.com
Monster.com www.monster.com
Also check classified help-wanted ads in your local newspaper and other staffing firms for a general idea of average salaries in your community.
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