to Develop a Training Assessment for Admin Staff
managers or experienced admins are often asked
by their employers to assess group training needs for their
entire company’s office staff.
If this becomes part of your job responsibility, here are
some helpful tips from the IAAP Education and Professional
1. Meet with the full admin group at
your company to tell them why you are considering a needs
assessment. You'll want to assure them that uncovering weak
areas will not be detrimental to them, but will rather help
them seek training that will make them stronger and more
valuable to the company.
2. Ask for their input and support for this project. Let them
know what's in it for them.
3. Select a few admin leaders to help you prepare the
4. Begin with a listing of skills used by all admins in the
company. It may help to put the skills in skill areas, like
communication (written and spoken), project management, mail
and mailings, computer troubleshooting, meetings, supervising
others, organizing, filing, and retrieving information, etc.
Sub-skills can be placed under each category.
5. Consider adding a section of skills not now used on the
job, but ones that would be useful and increase productivity
or indicated in the strategic plan.
6. At the same time, meet with managers and let them know what
you are doing. Ask for their support and input and let them
know what's in it for them.
7. Give the skill list to a few selected admins from different
departments. Ask them for additions, modifications, and to
indicate anything that isn't clear.
8. Revise the assessment using that input.
9. Using the revised assessment, give to all the admins and
ask for their input on what they now do, what they may be
doing in the next 6-12 months (not doing now, but will be
soon), what they feel comfortable doing (have the skills for),
what areas they would like additional skill training in.
10. You may want to have the managers answer the same
questions for their admins. It might be interesting to see if
the managers and admins come up with a similar rating.
11. Look at the areas where they have indicated a need. That
will be the place to start developing a training curriculum.
Too often, we tend to teach people what we think they need,
rather than asking them what they want. As skill levels
increase, the training can be further refined and higher-order
skills can be added.
You may also be interested in three IAAP programs
via the "Education and Training" section of the IAAP
Web site, www.iaap-hq.org
training from Element K in technological areas
(software) and business and professional skills. For about
$200, an individual can have a full year's access to ALL
the courses in the library they select. See
link to “Education and Training” on the front page of
the IAAP Web site for more information on Element K
is a four-level training program that can be done as a
book-a-month program, for groups or individuals. See
"Educational and Training" section of the IAAP
Web site for more information on the OPTIONS program.
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