How To Become A Value-Added
By Susan Fenner. PhD, Manager of Education and Professional Development, International Association of Administrative Professionals (IAAP)
1. Become proficient in at least one software application so that you can trouble-shoot problems for the entire office.
2. Keep current with all the changes in software, so you can recommend when your company or department needs to upgrade and can tell them why.
3. Anticipate problems and solutions before the need arises. You’ll not only look more in control, but you’ll be more in control.
4. Don’t let things slip up on you. Plan ahead and note due dates long before they’re due. You really don’t do your best work under pressure.
5. Go out of your way to be gracious. For example, hand-write notes for special thanks. We’ve all become so attuned to fast pace and fast communication, that a touch of personalization will be noticed...and appreciated.
6. Always promise less than you deliver. If a customer receives a packet a day early, your manager gets three plausible alternatives instead of one, or a colleague gets a call back within the hour, you appear really efficient. Today we hardly expect to get what we’ve been promised, let alone a bonus!
7. Establish a network of professionals outside your company. Be seen as the employee who knows where to go for any information needed.
8. Read, read, read. Keep abreast of all happenings within your profession and your industry. The valued employee is one who can talk the same language as top managers. Be seen as a leader and someone who looks to the future, not the past.
9. Volunteer for tasks anywhere in the organization. The more skills you have, the more people you know, the more willing you are to learn, the more you will be perceived as an up-and-comer.
10. Never, never talk poorly about your company. Not within the building and especially not with outside publics. Represent your company well wherever you go. Word will get back to your employers. And they will recognize and reward a great ambassador.
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