21st Century Thinking
According to Valerie Francis, senior training consultant for the Rockhurst
University Continuing Education Center, Inc. National Seminars Group &
Padgett-Thompson, here are the some of the skills needed to be a 21st century
- Taking charge when you’re not in charge. Today there is less formal
organizational hierarchy and more grassroots accountability. No matter what
your position within a company, you need to be ready and able to handle
matters when they come your way...even if they aren’t part of "your job." Keep
the customer happy and the process flowing.
- Gaining acceptance for your plan of action. We all need to become
effective influencers to sell our ideas and get teams behind us. The savvy
worker today can think through a plan of action, justify it, win people to
supporting it, and implement it to show positive results.
- Building "webs." Whether it is a computer web or a relationship
web, admins need to be capable of working with the latest technology as well
as establishing and maintaining valuable inter-personal relationships. The
world today is global, collaborative, and interdependent.
- Replacing authority with information. The days of "because I’m the
boss and I said so" are long gone. Today’s leader leads through ability and
persuasion, not intimidation. Those with access to information steadily rise
to the top since formulating, interpreting and extrapolating information is
the competitive edge.
- Managing ideas, not resources. Few of us nowadays have the luxury
of "just" managing people. The name of the game is managing projects, ideas,
and relationships, things which are more nebulous. Strengthen your mental and
creative capacity and increase your people skills to get ahead.
- Becoming comfortable creating change. Constant change is the norm.
If you aren’t secure with uncertainty, then you’re in trouble. Look for
opportunities in change and welcome the chance to hone new skills. The race
today goes to the most adaptable.
- Being perceptive; "seeing the patterns." The heroes in the 21st
century will be those folks who can look at everyday happenings and see the
underlying trends. They used to be called futurists. Now, they are called
astute employees. Become comfortable with data and extend your information
collection to include getting daily international news, broadening your
interest area, and keep learning.
- Balancing imagination and logic. Equally develop both your right-
and left-brain functions. Most of us have a dominant, preferred way of
thinking. But to succeed in the marketplace today, we need to become equally
proficient with analytical and creative endeavors.
recently formed an alliance with
National Seminars Group/Padgett-Thompson,
divisions of Rockhurst
University Continuing Education Center.
custom Web page—to learn how to take
advantage of your membership benefits